Terms & Conditions – emel by Melinda Looi - Official Webstore
ORDER TERMS & CONDITIONS
Placing Your Order
We have taken care to describe and show items as accurately as possible. Despite this, there may be variations in colour due to different monitor display settings. 
Please allow for 0-1 inch variance in product measurements.
To ensure availability of all our products, customers may be limited to a maximum number of items.
All purchases are final. Once you have paid for your order, you will no longer be able to amend or cancel your order. 
Returns & Exchanges
All sales are final unless wrong or defective goods are received. 
In the event of wrong/defective goods, please contact us at online@melindalooi.com or 03-2093 2279 within 3 days of receiving the goods. Our staff will advise you on the next steps to be taken. 
Items must be returned in unworn, unwashed, and unaltered condition with all tags attached within seven (7) days of receiving the goods. 
Customers may opt for a refund in the form of store credit, or exchange for another item. In the event that the item is of a higher value, the customer will have to top up the balance.
Kindly allow up to 7 days for your return to be processed. We reserve the right to reject any return/exchange requests failing to meet our requirements.
Shipping/Delivery
We are shipping with Pos Laju. Deliveries to Malaysia, Brunei and Singapore are free of charge. 
We are not responsible for lost/damaged parcels. Any claims will have to be made with the postal service provider and we will  make reasonable effort to assist in compensation claims (if any).
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
 Tracking numbers will be provided by e-mail once parcels have been shipped.